Change/reset CNA password

Your College Network Access (CNA) credentials provide access to the College computers & Wi-Fi, Blackboard, Office 365 & College email, U-Pass BC on Compass Card, Learning Centre website, Career Hub, MediaSite and Citrix. Since the CNA credentials allow access to so many services, it is important to ensure your login is as secure as possible.

Password Requirements

Your password must be at least 10 characters long and use a combination of at least three of the following: lowercase letters, upper case letters, numbers and special characters (!@#$%^&*()_+=~`. ). To make it easier to remember, use a passphrase 鈥 a sequence of words that may contain mixed case, numbers and punctuation (e.g. IamaStarTrekFan->LiveLong&Prosper!听or If you are not yet using a passphrase, consider changing it to one now.

We recommend creating a strong and secure password or passphrase. 听to validate the strength of your password or passphrase.

How to register for Douglas' Password Portal

If you ever forget your CNA password, you can reset it by using our online Password Portal. If you know your current CNA credentials, you can set up your personal email and/or SMS text on your cellphone to receive verification codes. Additionally, you can install the Google Authenticator app on your smartphone. This app provides an additional platform to verify your accounts. Students鈥 personal emails are automatically registered for the Password Portal. If you would like to register another email address, cellphone number and/or get Google Authenticator to receive verification codes:

  1. Go to
  2. Enter your CNA credentials, click 鈥淟ogin鈥
  3. Add your personal email and/or ten digit cellphone number and click 鈥淓nroll鈥
  4. If you would like to add Google Authenticator as an additional verification option, click the Google Authenticator tab and follow the directions to install the app to your smartphone

How to reset your CNA password

If you forget your CNA password and have registered for the Password Portal, you can reset your password on your own. Just remember, the reset will affect all services using the CNA password. To reset your password:

  1. Go to or on the login screen on a College Computer, click 鈥淩eset your Password鈥
  2. Enter your CNA user name in the 鈥淯ser Name鈥 field
  3. Type in the characters you see from the picture displayed, click 鈥淐ontinue鈥
  4. Either select an email, cellphone number or the Google Authenticator option to receive your verification code and then click 鈥淐ontinue鈥
  5. Check your email, text messages or the authenticator app for the code, enter it into the 鈥淰erification Code鈥 field and then click 鈥淐ontinue鈥
  6. Enter in your new password, then click 鈥淩eset Password鈥

How to change your CNA password

If you know your password, but want to change it:

On a College computer on campus:

  1. Press Ctrl + Alt + Delete on your keyboard, and click 鈥淐hange a password鈥
  2. Enter your old password
  3. Enter your new password or passphrase, which must be at least 10 characters, including mixed case, numbers and punctuation
  4. Click the arrow button to submit the change. Windows will confirm that your password was successfully changed.
  5. Click OK to return to your desktop

On a device off-campus:

  1. Go to
  2. Enter your CNA credentials, click 鈥淟ogin鈥
  3. Select the 鈥淐hange Password tab鈥
  4. Enter your old password
  5. Enter your new password or passphrase, which must be at least 10 characters, including mixed case, numbers and punctuation
  6. Click 鈥淐hange Password鈥

By default, password notifications are sent to your student email address; you can change your email settings to .

If you need technical assistance:

Students Helping Students

Students Helping Students is a service that offers troubleshooting support for issues related to IT services and online learning tools.

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